Frequently Asked Questions - Superior Titanium
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Frequently Asked Questions (F.A.Q.)VIEW CART CLICK TO VIEW SHOPPING CART


TL;DR (too long didn't read) quick notes!

1) Our goal is to ship out all orders on the same business day as long as they are placed before 9:00AM EST (Mon - Fri).

2) Transit time to American addresses (Continental US) using USPS First Class Mail is 3 to 4 days. For example orders placed before 9:00AM EST Friday usually arrive on Monday or Tuesday.

3) Transit time to Canadian addresses using Canada Post is typically 3 to 5 days.

4) Transit time overseas is usually 1 to 2 weeks, however, on ocassion it can take up to 4 weeks.

5) Spam filters like eating emails our with tracking numbers!! Add sales@superiortitanium.com to your "safe senders" list to ensure your tracking number is delivered.

 

1) My delivery confirmation number does not show tracking information is something wrong?

 

Occassionally the delivery confirmation number for the First Class Mail shipping option (the approx. $5 option) does not register until the package has actually been delivered. If you click on the delivery confirmation number and it does not show tracking details, then it is not cause for immediate concern. The most common reason for this is that the postman/post office did not scan the code into their system. It might just say that electronic shipping information was received. The overall success rate is virtually 100% for packages arriving at the specified shipping address, so you can be confident that your package will arrive. Typically orders shipping within the US or Canada arrive within 1 to 2 weeks, however, on occassion it can take 2 to 4 weeks for international orders.


2) Will you ship to my country, and if so, how much is shipping and handling?

  We will ship to many countries worldwide starting at just $5!   We are proud to say that we have shipped our high quality titanium products to many countries around the world including: Japan, Germany, Switzerland, The United Kingdom, Norway, Sweden, and Australia just to name a few.

We offer fast and efficient United States Postal Servie and Canada Post shipping options for shipments worldwide. We also ship to P.O. boxes, APO addresses, etc.  We ship to most countries with shipping and handling costs starting at just $5. Depending on your exact ship to location, the cost may be slightly more. Once you are in the checkout process and enter your exact shipping address, then you will be presented with a complete set of shipping options including approximate transit times, costs and delivery methods.


3) Can I engrave my titanium money clip?

 

Yes, all of our titanium products can be engraved. The standard method for engraving titanium is by using a mechanical engraver with a diamond tipped cutting tool. Most local jewellers and engraving stores will have this equipment as standard.

At this time we do not offer engraving services.


4) Can I combine items from your different sites to save on shipping?

 

Yes, you can combine items from the following sites (but only if done prior to placing your order):

www.carbonfiberdesigns.com (carbon fiber products)
www.3DPrintedConcepts.com (Unique Engineered 3D Printed Items)

You can combine items by adding the products from one site to your shopping cart, but don't check out yet. Now go to the next website and add to cart the products you want there. All products will show up in your shopping cart and you can modifiy the quantities and add or delete items as you like. Please note that you need to combine the products into one shopping cart prior to checking out and completing your order. Once you have placed an order through one website you would need to do a separate order through one of the other sites and can not add onto the other order.


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Fact The term "FAQ" has been around since the 1600's, however, it was NASA who brought it into wide use during the birth of the internet in the 1980's.

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