RETURNS & EXCHANGES:
At Superior Titanium we take pride in providing high quality products and it is important to us that you are 100% Satisfied with your purchase.
With the exception of custom products (which have their own terms), all our products come with a 90 day Money Back Guarantee and you can return them for any reason at all with no limitations (covers change of mind, different than expected, and literally any other reason).
If you are not completely happy with your purchase, please sent us an email within 90 days of purchase for a full money back refund (minus the original shipping costs - of course if there was an issue with our shipping we would cover that too).
In your email please include your order details (ideally just forward your order confirmation email, which has all the details) and we will send you an RGA # (returned goods authorization number) and other return instructions.
We will gladly accept the return and refund the purchase price, however, we do ask that you simply tell us the exact reason you are making the return. We receive very few returns, but we do carefully track each one using an RGA log file that allows us to accumulate the results over a long peroid of time and we can determine if there is a possibility to improve any of our products or our services.
Please email us at firstname.lastname@example.org with your request (return or exchange), so we can send you the return instructions by email.
You can also call our automated assisance line that gives answers to frequently asked questions 1-800-797-3124, but you will still need to send us the email, so we can repond with an email containing all relevent information for your return.
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