Frequently Asked Questions
Q: All shipping related questions
A: For shipping related questions we have a dedicated SHIPPING INFORMATION page with lots of helpful information.
Q: Coupons and Discounts?
--> Do you have any Discounts?
--> Do you have a Black Friday Sale? Cyber Monday Sale? Boxing Day Deal? Father's Day Special?
A: We manufacture and sell our products directly to our customers and our pricing is discounted based on our yearly cost of production. Our goal is to offer a superior product at the best possible price and by selling direct to you can eliminate the traditional retail markup. There are many deserving groups, however, if we start giving our discounts to some, then we'd have to proportionally raise our starting price to account for these discounts.
Also, if you purchase today you will get the same low pricing as you will on Black Friday, Cyber Monday, or any other time of the year. Inflating our pricing now so we can discount later on certain dates is not something we feel is appropriate. We want to ensure those who support us throughout the year get the best pricing possible.
Q: What types of payment do you accept? Do you accept money orders?
accept VISA and MASTERCARD credits cards directly. You can also
use PayPal to pay with either a PayPal account or another credit card. At this time we do not accept money orders or checks.
Q: Do you accept GIFT CARDS? Do you accept or VISA debit or MasterCard debit cards.
A: Gift cards often do not process correctly. It is better to pay with a standard (regular) VISA or MASTERCARD. Same with the VISA DEBIT or MASTERCARD DEBIT cards. These cards more frequently do not process and we recommend trying through PayPal or using a standard Credit Card.
Q: I did not receive my order confirmation number or tracking number.
A: Please check your spam filter and make sure you add firstname.lastname@example.org to your "safe senders" list to ensure our emails are delivered.
Q: Can I engrave my titanium money clip?
A: Yes, all of our titanium products can be engraved. The standard method for engraving titanium is a mechanical engraver with a diamond tipped cutting tool. Most local jewelers and sports trophy stores will have this equipment as standard.
Due the the variety of positions, font types, sizes, etc., it is best to use a local engraver. Additionally the equipment we use is best suited for large volumes and set-up costs for a one-off engraving would be extremely high. For these reasons we do not offer any engraving services at this time.
Have another question that is not answered here or on our shipping information page? Please send us a message through our CONTACT US form and we will quickly reply.